When it comes to IT support you have two options - Break/Fix or Managed Service Provider (MSP).
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Microsoft Office 365 is fantastic, and Microsoft provide a great service to the customers. They focus a lot of energy on the Office 365 infrastructure, maintain good uptime, and allow your users to work with confidence. They also empower YOU with the responsibility of your data.
Many businesses are now always on and availability to access company data at any time of the day has dramatically increased. End users are commonly accessing company data through a variety of methods. One of these is free or public WiFi.